You'll also need to make sure that the device you're installing onto is supported by Sketchbook Pro. If you made your purchase on another computer or device than the one you want to install on, make sure that this additional device is linked to the same Microsoft account that made the purchase, and is logged in to that account. Some people have more than one Microsoft account.
In the Run dialog box, type "wsreset" and hit enterĭid you make your purchase on a different device than you're installing onto?. Alternatively, you can go to Start and search for "Run" The most common solution we have heard is to reset the Microsoft Store However we have a few tips that can help solve the most common questions/problems. Some issues may require you to reach out to Microsoft Support as we do not have access to your purchase records or your account. We occasionally hear from people who have issues completing a purchase or downloading their Sketchbook Pro purchase from the Microsoft Store.
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